Bulk King Excavations ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This policy explains how we collect, use, store, disclose and protect your personal information when you interact with us — including through our website, our social media advertising (Facebook, Instagram and Meta Lead Ads), phone calls, SMS, email and in person.

1. What information we collect

We collect personal information that you provide to us directly when you:

• Submit an enquiry form on our website

• Submit a lead form via our Facebook or Instagram advertising

• Call, SMS or text us on our business phone number

• Email us

• Engage our services for excavation, earthworks or related work

  
  

The information we typically collect includes:

• Your full name

• Your phone number

• Your email address

• Your suburb or property address

• Details about the work you're enquiring about (type of job, timeline, site details, access requirements)

• Any other information you choose to provide to us

We do not collect sensitive information (as defined by the Privacy Act) unless it is directly necessary to provide our services and you have consented.

2. How we collect your information

We collect personal information directly from you when you submit it via:

• Our website contact form at bulkkingexcavations.com.au

• Meta Lead Ads (Facebook and Instagram Instant Forms)

• Phone, SMS or email communication

• In-person discussions on site or at quote inspections

When you submit a lead form through Facebook or Instagram, Meta Platforms Inc. shares your submitted information with us so we can respond to your enquiry. Meta's handling of your data is subject to Meta's own privacy policy, which is available at facebook.com/privacy/policy.

3. How we use your information

We use your personal information to:

• Respond to your enquiry and provide quotes

• Schedule and deliver excavation and earthworks services

• Communicate with you about your job (updates, scheduling, invoices, completion)

• Maintain records of work completed

• Comply with our legal, insurance and tax obligations

• Improve our services and customer experience

We will not use your personal information for any purpose other than what we have collected it for, unless you have consented or it is otherwise permitted by law.

4. Marketing communications

We may occasionally contact you about new services, promotions or relevant updates from Bulk King Excavations. You can opt out of marketing communications at any time by replying "STOP" to any SMS, clicking unsubscribe in any email, or contacting us directly using the details below.

5. Who we share your information with

We do not sell, rent or trade your personal information.

We may share limited information with:

• Trusted contractors or trade partners we engage to help deliver your job (for example surveyors, plumbers, concreters, transport operators), only as needed to complete the work

• Our accountant or bookkeeper for invoicing and tax purposes

• Insurance providers where relevant to a claim or job

• Government bodies or law enforcement where required by law

All third parties we share information with are required to handle your information in accordance with the Privacy Act and only for the specific purpose we have shared it with them.

6. How we store and protect your information

Your personal information is stored securely using a combination of:

• Password-protected business email and cloud storage

• Encrypted devices and accounts

• Access controls limiting information to authorised team members only

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure. However, no online or electronic system is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as needed to provide our services, comply with our legal obligations, and resolve any disputes. When no longer needed, we securely delete or destroy the information.

7. Accessing and correcting your information

You have the right to:

• Request access to the personal information we hold about you

• Request correction of any information that is inaccurate or out of date

• Request deletion of your personal information (where we are not legally required to retain it)

• Withdraw consent for us to use your information for marketing

To make a request, contact us using the details below. We will respond within 30 days.

8. Cookies and website analytics

Our website may use cookies and similar tracking technologies to understand how visitors use the site and to improve user experience. You can disable cookies in your browser settings if you prefer.

We may also use Meta Pixel and Google Analytics to measure the performance of our advertising and website. These tools collect anonymised data about your visit. You can opt out of these via your browser settings or via Meta and Google's own opt-out tools.

9. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first using the details below, and we will work to resolve your concern.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

10. Changes to this policy

We may update this privacy policy from time to time. The most recent version will always be available on our website with the "last updated" date noted at the top.

11. Contact us

If you have any questions about this privacy policy or how we handle your personal information, please contact:

Bulk King Excavations Email: info@bulkkingexcavations.com.au

Phone: 0422 950 796

Website: bulkkingexcavations.com.au

ABN: 31 237 277 497